Frequently Asked Questions
Everything you need to know about shopping with Open Farm.
What is Open Farm's commitment to sustainable fashion?
We prioritize ethical sourcing and eco-friendly materials. Every garment is produced in certified factories that ensure fair wages and minimize environmental impact throughout the supply chain.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $100, while a flat rate of $7.50 applies to smaller orders.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with tags still attached. Simply visit our returns portal to generate a prepaid shipping label for your exchange or refund.
How can I ensure I select the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored fits or sticking to your usual size for oversized styles.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Open Farm garments?
To preserve the longevity of our organic fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are also printed on the internal label of every piece.